Information policy and security
Thank you for your trust in ordering at In Lien Viet. We respect and are committed to protecting your privacy. Please read the Privacy Policy below to better understand the commitments we make to respect and protect the rights of visitors.
The Privacy Policy explains how we receive, use and (in certain cases) disclose your personal information. The Policy also explains the steps we take to protect the privacy of our customers. Finally, the Privacy Policy explains your choices regarding the collection, use and disclosure of your personal information.
Protecting your personal data and building trust with you is very important to us. Therefore, we will use your name and other information related to you in accordance with the content of the Privacy Policy. We only collect information necessary to relate to the purchase transaction.
We will keep your information for as long as we are required to by law or for the purposes for which it was collected. You can visit our website and browse without providing any personal details. You remain anonymous and we cannot identify you unless you log in to your account.
1. COLLECTION OF PERSONAL INFORMATION
- We will collect various information from you when you want to order on the website.
- We collect, store and process your information for the purchase process and for future notifications, and to provide services. We are not limited to personal information: title, name, gender, date of birth, email, address, delivery address, telephone number, fax, payment details.
- We will use the information you provide to process orders, provide services and information requested through the website and as requested by you. Furthermore, we will use such information to manage your account; verify and carry out online transactions, audit data downloads from the website; improve the layout and content of the website and adjust it to suit users; to identify visitors to the website, conduct demographic research, send you information including product and service information, provided you have not opted out. If you do not wish to receive any marketing information from us, you can opt out at any time.
- We may pass your name and address to a third party to make delivery to you (e.g. to a courier or supplier).
- Online payments will be processed by our International Network agents. You must only provide us or your Agent or website with accurate and non-misleading information and you must inform us if this changes.
- Your order details are held by us but for security reasons cannot be published directly. However, you can access this information by logging into your account on the website. Here you will see details of your orders, those which are open and those which are about to be dispatched and your email, bank and newsletter details to which you have subscribed. You undertake to keep your personal data confidential and not to disclose it to third parties. We cannot accept any responsibility for misuse of passwords unless this is our fault.
Other Personal Information Rules
- We may use your personal information for market research. Details will be anonymised and used for statistical purposes only. You can opt out at any time. Any responses to surveys or opinion polls we ask you to complete will not be passed on to third parties. The only requirement is to disclose your email address if you wish to participate. Your responses will be stored separately from your email address.
- You will receive information about us, our website, other websites, products, sales, newsletters, anything related to our group companies or business partners. If you do not wish to receive this information, please click the opt-out link in any email we send you. Within 7 days of receiving your instructions, we will stop sending information. If we are unclear, we will contact you.
- We will continue to anonymize user data on the website and use it for various purposes, including determining the user's location and usage of certain aspects of the website or links contained in emails to users and providing that anonymized data to third parties such as publishers. However, this data is not capable of identifying individuals.
Competition
In any competition, we will use the data to notify winners and promote offers. You can register to enter for more details about the competition.
Third Parties and Links
We may pass your information to other companies in our group. We may pass your information to our agents and subcontractors as set out in our Privacy Policy. For example, we may use third parties to deliver products, to collect payments from you, to analyse data, to provide marketing and customer service support. We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell all or part of our business. Other than as set out in our Privacy Policy, we will not sell or disclose your personal data to third parties without your prior consent unless this is necessary for the purposes of our Privacy Policy or we are required to do so by law. The website may include third party advertising and links to other websites or frames of other websites. Please note that we are not responsible for the privacy of information or content of third parties or other websites, or any third parties to whom we transfer data in accordance with the Privacy Policy.
The customer behavior tracking system used by us on the Display Advertising channel (such as Customer Remarketing, DoubleClick advertising campaign management system, reporting on customer demographics and interests with Google Analytics tools...) can collect information such as age, gender, interests and number of interactions with the number of times the advertisement appears.
With the ad settings feature, users or customers can choose to opt out of Google Analytics' customer behavior tracking feature and choose how the Google Display Ads channel appears. In Lien Viet and third-party vendors, including Google, may use Google Analytics cookies or third-party cookies (such as DoubleClick) to collect information, optimize and serve advertising purposes based on users' past visits to the website.
2. USE OF COOKIES
Cookies are small text files that uniquely identify your computer to our server when you visit certain pages on the website and are stored by your internet browser on your computer's hard drive. Cookies are used to identify your IP address and save time.
We use cookies for your convenience (for example, to remember your username when you want to change your shopping cart without having to re-enter your email address) and do not require any information about you (for example, targeted advertising). Your browser can be set not to accept cookies, but this will limit your use of the website. Please accept our commitment that cookies do not contain any private personal details and are virus-free.
To learn more about cookies, please visit http://www.allaboutcookies.org or to learn how to remove cookies from your browser, please visit http://www.allaboutcookies.org/manage-cookies/index.html.
This browser uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the website. The information generated by the cookie will be transmitted to and stored by Google on servers in the United States.
Google will use this information to evaluate your use of the website, compile reports on website activity for website operators and provide other services relating to internet activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that this may prevent you from using the full functionality of this website. By using this website, you consent to Google processing data about you in the manner and for the purposes set out above.
3. SECURITY
We have appropriate technical and security measures in place to prevent unauthorised or unlawful access to, or accidental loss or destruction or damage to, your information. When we collect data on the web, we collect your personal details on a secure server. We use a firewall on our server. When we collect electronic payment card details, we use Secure Socket Layer (SSL) encryption.
While we cannot guarantee 100% security, SSL makes it difficult for a hacker to decrypt your information. You should not send us full unencrypted credit or debit card details. We maintain physical and electronic safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before disclosing personal information to you.
We advise you not to give out your payment details to anyone via email, we are not responsible for any loss you may incur in exchanging your information via the internet or email.
You absolutely must not use any program, tool or other form to interfere with the system or change the data structure. It is strictly forbidden to disseminate, propagate or encourage any activity aimed at interfering with, destroying or infiltrating the data of the website system. Any violation will result in the loss of all rights and will be prosecuted if necessary.
All transaction information will be kept confidential but in case of request by law enforcement agencies, we will be forced to provide this information to law enforcement agencies.
The terms, conditions and contents of this website are governed by Vietnamese law and the competent Vietnamese court.
4. CUSTOMER RIGHTS
You have the right to request access to your personal data, the right to request that we correct any inaccuracies in your data free of charge. You also have the right to request that we stop using your personal data for marketing purposes at any time.
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